RETURN AND REFUND POLICY

Our policy lasts 45 days. If 45 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. received.

To make a return, you must present us with a receipt or proof of purchase at info@tikaktus.com

Refunds (if applicable )
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@ tiyka.com


Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to info@tikaktus.com and send us your article to: 133 route de Saint- Simon, A 01 31100 Toulouse.
To return a product, you must send it by post to: 133 route de Saint-Simon, A 01 31100 Toulouse.

You will be responsible for pay your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take to receive your exchanged product may vary.

You should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

Customer Support

We provide professional after-sales service 6 days a week

Secure payment

We use the latest technologies in the field.

Home delivery

We deliver all home orders free of charge.

Satisfied guarantee

We offer a 45-day money-back guarantee.